Privacy Policy

Last updated: 30 March 2026

This Privacy Policy explains how DetoxDrops Naturals SRL ("DetoxDrops", "we", "us", or "our") collects, uses, discloses and protects your personal data when you visit or make a purchase from detoxdrops.net (the "Website").

1. Who We Are

DetoxDrops Naturals SRL is a company that develops and sells the food supplement DetoxDrops. Our tagline is: "DetoxDrops este un supliment natural destinat să ajute la eliminarea paraziților intestinali și la normalizarea funcției digestive." Our products are food supplements and are not intended to diagnose, treat, cure or prevent any disease.

Contact Details for Privacy Matters

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Website: detoxdrops.net
Email: [email protected]

2. Data We Collect

We try to collect only the information that is necessary to operate our Website, process your orders and provide customer support. We collect data in the following categories:

2.1 Information You Provide to Us

Account and order details: name, email address, phone number, billing and shipping address, order history.
Payment information: cardholder name and payment details. Payment card data are processed by our secure payment providers and are not stored in full on our servers.
Customer support data: messages, emails, attachments, and any other information you choose to share when you contact us.
Marketing preferences: your choices about receiving newsletters or promotional emails.

2.2 Information Collected Automatically

When you use our Website, we may automatically collect certain technical data:

IP address and general location (country or city level, where available).
Device and browser information (type, version, operating system).
Pages visited, time and date of visits, time spent on each page, click data.
Referring website or campaign source.

This data is mainly collected using cookies, pixels and similar technologies.

2.3 Cookies and Similar Technologies

Cookies are small text files stored on your device when you visit our Website. They help us:

Remember your preferences (for example, language or region).
Keep items in your shopping cart while you browse.
Understand how visitors use our Website so we can improve it.

You can manage or disable cookies in your browser settings. Note that some parts of the Website may not function properly if you disable essential cookies.

3. How We Use Your Data

We use your personal data only for legitimate and clearly defined purposes:

Order processing: to accept, confirm and deliver your orders, and to handle payments and refunds.
Customer service: to respond to your questions, requests or complaints, and to provide after-sales support.
Account management: to create and manage user accounts, if available on the Website.
Website operation and security: to operate, maintain and secure the Website, prevent fraud and detect technical issues.
Analytics and improvement: to analyze how visitors use our Website and to improve our products, services and user experience.
Marketing communications: to send you newsletters, offers or product updates if you have given consent, or where allowed by law. You can opt out at any time.
Legal obligations: to comply with applicable laws, tax and accounting requirements, and to respond to lawful requests from authorities.

4. Legal Bases for Processing (Where Applicable)

Depending on your location, we may rely on different legal grounds to process your data, including:

Contract: when processing is necessary to perform a contract with you (for example, to deliver an order).
Consent: when you have clearly agreed to a specific use of your data (for example, receiving marketing emails).
Legitimate interest: when we process data to operate and secure our business in a way that does not override your rights (for example, fraud prevention, analytics).
Legal obligation: when we must process data to comply with a legal requirement.

5. How We Share Your Data

We do not sell your personal data. We may share your information with:

Service providers: companies that help us operate our business, such as payment processors, couriers, IT and hosting providers, email service providers and analytics tools. They are allowed to use your data only to perform services on our behalf.
Professional advisors: lawyers, accountants or auditors when it is necessary for our legitimate business purposes.
Authorities: public authorities or law enforcement agencies, if required by law or if necessary to protect our rights, safety or property.
Business transfers: in connection with a merger, sale of assets or similar business transaction, where personal data may be transferred as part of the transaction.

6. International Transfers

Some of our service providers may be located in countries outside your own, which may have different data protection laws. Where required, we take reasonable steps to ensure that your data receives an adequate level of protection, for example through standard contractual clauses or similar safeguards.

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or allowed by law. For example:

Order and billing information may be stored for tax and accounting reasons for several years.
Customer support records may be stored until your request is fully resolved and for a reasonable period afterwards.
Marketing data will be kept until you withdraw your consent or object to processing.

When data is no longer needed, we will delete it or anonymize it in a secure manner.

8. Your Rights

Depending on your local laws, you may have some or all of the following rights regarding your personal data:

Right to access your personal data and receive a copy.
Right to request correction of inaccurate or incomplete data.
Right to request deletion of your data, where applicable.
Right to restrict or object to certain types of processing.
Right to withdraw consent at any time when processing is based on consent.
Right to data portability, where applicable.
Right to lodge a complaint with a data protection authority.

To exercise your rights, please contact us at [email protected]. We may need to verify your identity before responding to your request.

9. Security

We use reasonable technical and organizational measures to protect your personal data against loss, misuse and unauthorized access. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

10. Third-Party Websites

Our Website may contain links to third-party websites or services that are not controlled by DetoxDrops Naturals SRL. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our Website and products are intended for adults. We do not knowingly collect personal data from children under the age of 18. If you believe that a child has provided personal data to us, please contact us so that we can delete the information.

12. Marketing Communications

With your consent, or where permitted by law, we may send you marketing emails about DetoxDrops, special offers and product updates. You can stop receiving these messages at any time by:

Clicking the unsubscribe link in any marketing email we send, or
Contacting us at [email protected].

Even if you opt out of marketing emails, we may still send you non-promotional messages, such as order confirmations or important updates about your account or purchases.

13. Health-Related Information

DetoxDrops is a food supplement and not a medicine. We do not offer medical diagnosis or treatment through this Website. Please do not send us sensitive health information. Always consult a qualified healthcare professional before using any supplement, especially if you have existing medical conditions, are pregnant, breastfeeding or taking medications.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. When we make changes, we will post the updated Policy on this page and revise the "Last updated" date at the top. We encourage you to review this Policy regularly.

15. How to Contact Us

If you have questions, comments or requests regarding this Privacy Policy or your personal data, you can contact us at:

Email: [email protected]
Website: https://detoxdrops.net